FAQS

Have Questions?

Check out our Frequently Asked Questions below:

  1. BOOKING: Please book  your party 2-3 weeks in advance of your desired party date.
    1. Choose one of our Signature Spa Packages.
    2. After deciding which spa package you would like, please proceed to fill out and submit a request form for approval.
    3. After you have submitted your information and desired date & time for your party one of our party planners will either approve your request or if there is conflict get in touch with you to figure out something that works for both of us.
    4.Once you party time has been approved you will receive a deposit request which will be 50% cost of the Party Package requested & number of guests to ensure your time and date is reserved (See Deposit & Payments below for more info).
    5. After your deposit is received one of our party planners will send you a confirmation follow up email and work with you to finalize location, timeline, and invitations if requested.
    6.The remainder of your balance is due the day of your scheduled party, which may included an additional travel fee if applicable. We are happy to take cash, PayPal or Venmo for your balance.
  2. DEPOSITS & PAYMENTS:
    50% cost of the Party Package requested & number of guests to ensure your time and date is reserved. (ex: Our V.I.P. Package is $450 your deposit would be $225 for 7 guests. For 9 guests it would be a $240 deposit). The remainder of your balance is due the day of your scheduled party, which may included an additional travel fee if applicable. We are happy to take cash, check, PayPal or Venmo for your balance.
  3. TIPS 15%-20%:
    Gratuity is NOT included in the spa party pricing & is always appreciated to your party hostesses for a job well done!
  4. GUEST ATTENDANCE:
    Our party packages are designed for a minimum of 7 guests, that includes the birthday Diva and a MAXIMUM of 10 guests. Parties smaller than 7 will still be charged for the minimum of 7 guests. We suggest that you ask your guests to RSVP at least one week in advance to confirm their attendance. If  your reserved guests for your party don’t show up, you will not be refunded for your deposit paid but will not be charged for the remaining cost of the guests who didn’t attend
  5. TRAVEL FEES:
    A travel fee is charged if you are located more than 15 miles one direction from Springville. There will be a $15 flat fee for anything 30 miles round trip & $.65 per mile will be added to anything over 30 miles to the final balance of the party. If our travel to you & back is less than 30 miles round trip no travel fee is added. Please understand we are a mobile party service & are packing up all of our supplies to come to you, so the travel fee is helping us get to you to put on your party!
  6. CANCEL/ RESCHEDULING:
    Once your party is booked and the deposit is paid, the party can only be postponed one time. Based on availability, we will gladly work with you to reserve an alternate date for your party. If you decide to cancel your party for any reason & not reschedule with us the deposit is nonrefundable
  7. GUEST PARTICIPATION & ATTIRE:
    Our parties include the Spa Robe and headband. The children do not get undressed and we asked that the girls come prepared wearing light weight clothing and we ask that all the children bring a pair of Flip Flops with them to ensure that their nail polish doesn’t get bumped when putting their socks and shoes back on.
  8. LIABILITY & DAMAGES:
    Diva Girls LLC, its owners and employees assume no responsibility or liability for accidents, allergies relating to food items, clothing, or make­up, injuries to party guests, or property damage. Our event planners can assure you we will provide a safe and entertaining environment for your guests, and will treat your home like a “royal palace”. We understand that accidents can happen, however, the client may be held responsible for excessive damage sustained to costumes & property of Diva Girls Spa Parties
  9. ALLERGIES:
    In the case that some children do have allergic reactions to items we may be using, we ask that when sending out invites to your guests, please ask the parents if their child does have specific allergies to anything & make note of them so we can be sure to avoid those products with that child.
  10. CLIENT OBLIGATIONS:
    1. Provide safe, clean area for the Spa activities: If you don’t have a table that can provide seating for 7­-10 guests we will provide the table and chairs.
    2. Provide a gathering place for parents of the guests if you want them to stay.
    3. Provide a smoke free environment.
    4. Please remain with the party at all times.
  11. *OTHER CONSIDERATIONS:
    PARKING: Please allow ample space in your driveway or in front of your home for us to park, as we will have heavy items to carry into your home. In case of rain or snow, entrance through a covered garage would be greatly appreciated!
  12. RENTALS: For purposes of maintaining the highest quality of our costumes, we kindly ask that any food and beverages be served after our activities comes to an end. Although we understand accidents may happen, the client may be held responsible for excessive damage to Diva Girls Spa Parties property.

    VIEW FULL TERMS OF SERVICE BELOW:
TERMS OF SERVICE